Bernard Keane’s advice on writing to politicians

Standard words are worked up by bureaucrats and edited and signed off by the Minister’s staff when they’re happy the words are risk-free or convey the desired message. In most departments, they are then loaded into electronic ministerial correspondence systems. This means a bureaucrat doesn’t even need to cut-and-paste into a Word document, merely tell the system to use a particular set of standard words under the name, address, salutation and opening paragraph, which have all been electronically entered already…

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